The service LATAM provided was excellent. In the middle of the flight from Houston to Quito, Mariela called me after hours home to help correct an issue with the airway bill, while simultaneously dealing with her young children 😊 And Hugo, what can I say, it would have been impossible without him! He is a miracle worker! He picked me up at the airport and we went to the customs warehouse at then transported the animals to the hotel. I think it helps that he knows virtually everybody at the customs animal immigration. Please pass on our appreciation for this professionalism and kindness.
– February, 2020.