The Service provided by LATAM Pet Transport is truly outstanding from initial enquiry, through to the stage when our three years old Labrador dog called Parker arrived back to the UK. The travel plan from Santiago; Chile was far from easy for Manuel and the team to determine given the Covid-19 crisis and lack of available flights. Manuel even went the extra mile by reviewing all options and advising we wait a couple of days from our original planned flight date for Parker so that he had a slightly easier journey( with an overnight stay provided by the KLM Animal hotel ) and with significant cost savings.
Before Parker was collected from our home, Luz set up a What’s App Group so that we could frequently communicate about Parker; that he settled into his temporary home at Luz’s kennels, sending daily photographs up to the point of when he had been cleared by customs at Santiago airport.
Manuel was in frequent communication throughout Parker’s journey giving us the utmost reassurance that all would be fine and not to worry! Once Parker arrived back to the UK, the pro active contact did not stop there, as Manuel and the team were very keen to hear how he was and that he had arrived safe and well and to send photographs.
We can only close by adding that LATAM Pet Transport are an incredibly professional and caring animal transport company and have no hesitation recommending their services.
Helen and Gareth Cunningham family and Parker.
– August 2020